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Frequently Asked Questions

2014 HOLIDAY ORDER INFORMATION:

Last day to order for Christmas delivery in the U.S.: December 14th | Last day to order for Christmas delivery outside the U.S.: December 10th
Return/exchange requests will be accepted through January 15, 2015!

 

 

RETURN AND EXCHANGES:

All DENY Designs products are 100% custom which means each product is manufactured at the time of the order! Create Your Own products, Alternative Down Comforter Inserts, Cell Phone Cases, Prints, Fabric by the Yard, and Sample Sale items are not eligible for a return or exchange at anytime. There will be a 30% restocking fee for all returned/exchanged desks. See our policies below for all items eligible for return/exchange:

REASON FOR RETURN

SOLUTION

RETURN PROCESS

Item arrived damaged OR
I received the wrong item.

DENY will replace the damaged item with the correct item.

STEP ONE: Notify DENY Designs by completing this form within 30 calendar days of the original ship date. A photo of the damage/defect is required.
STEP TWO: DENY will email you a shipping label. You will need to print the label and tape it to your box for shipping.
STEP THREE: DENY will then send you the correct item after receiving the original one.

Unhappy with size, design or color

DENY will exchange for a different item or apply a return on your item.

STEP ONE: Notify DENY Designs by completing this form within 30 calendar days of the original ship date.
STEP TWO: Ship your item back to DENY Designs using the provided mailing address when applying for your exchange or return (The mailing address is provided in the confirmation email once you have applied for an exchange or return). The customer is responsible for shipping costs to mail the item back to DENY Designs.
STEP THREE: DENY will either provide you with your store credit to select a new item, or refund your order once the original item has arrived safely at DENY Designs within 3 business days.

*Returns/exchanges will not be accepted for wholesale orders. Contact your wholesale representative for more information.

CANCELLATION POLICY:

If you need to change or cancel an order, please contact the DENY Designs Support team ASAP. Cancellation requests can be accommodated up to 6 hours after the order has been placed. Since each product is made to order, we can't cancel an order or stop shipment after 6 hours.


U.S. SHIPPING RATES:

Rates below apply to United States orders only for UPS Ground shipping.

Additional fees for furniture items will apply.

ORDER TOTAL BEFORE TAX AND/OR DISCOUNTS

SHIPPING RATE (USD)

$0 - $89.99 $9.95 shipping
$90 - $129.99 $12.95 shipping
$130 - $249.99 $19.95 shipping
$250 - $349.99 $24.95 shipping
$350+ $29.95 shipping

 

This offer applies only to UPS ground shipping within the United States. DENY Designs reserves the right to alter or terminate these rates and to exclude merchandise from time to time. Void where prohibited by law.

 

CANADA SHIPPING RATES:

Rates below apply to Canadian orders only for DHL Express shipping.

Additional fees for furniture items will apply.

ORDER TOTAL BEFORE TAX AND/OR DISCOUNTS

SHIPPING RATE (USD)

$0 - $129.99 $24.95 shipping
$130 - $249.99 $29.95 shipping
$250 - $349.99 $34.95 shipping
$350 - $499.99 $44.95 shipping
$500+ $54.95 shipping
This offer applies only to DHL Express shipping to Canada. Customers are responsible for any duties, taxes, and brokerage fees upon delivery. DENY Designs reserves the right to alter or terminate these rates and to exclude merchandise from time to time. Void where prohibited by law.

 

REST OF THE WORLD SHIPPING RATES:

Rates below apply to all other countries not listed above for DHL Express shipping.

Additional fees for furniture items will apply.

ORDER TOTAL BEFORE TAX AND/OR DISCOUNTS

SHIPPING RATE (USD)

$0 - $129.99 $39.95 shipping
$130 - $249.99 $49.95 shipping
$250 - $349.99 $59.95 shipping
$350 - $499.99 $69.95 shipping
$500+ $89.95 shipping
This offer applies only to DHL Express shipping other countries not already listed. Customers are responsible for any duties, taxes, and brokerage fees upon delivery. DENY Designs reserves the right to alter or terminate these rates and to exclude merchandise from time to time. Void where prohibited by law.

 

GENERAL SHIPPING INFORMATION:

DENY Designs ships throughout the United States of America, as well as the rest of the WORLD! We use UPS for United States orders, and DHL for international shipments. As each product is custom made to order we ask for 5-10 business days for production before an item ships, and expedited shipping does not affect production time. Please note that these times are estimates and certain products may ship faster or later than stated. Additional fees for furniture items will apply.

 

FREQUENTLY ASKED QUESTIONS:

If you ask, we will answer. Here are some of the most popular questions.

PRODUCT

QUESTION

ANSWER

Duvet Cover (All sizes)

What is thread count on the cover?

Our Luxe duvet covers are jacquard woven, therefore they do not have a comparable thread count. Our lightweight duvet cover is closer to a sheeting material and has a thread count of 300.

Are pillow shams available for any of the duvet covers? Yes, standard pillow shams or King size shams are available. We also offer 26" x 26” throw pillows, which are same size as a Euro sham. They can be found in the indoor throw pillow section of our site.

How do you wash the duvet cover?

All DENY Designs duvet covers are machine washable. We recommend washing on cold and drying on low heat. Make sure not to use an iron or other direct heat on your DENY Designs duvet cover.

What is the difference between the Lightweight and the Luxe duvet cover?

Lightweight:

-tight, low profile weave

-made of imported fabric

-printed/constructed in the states

-raw color of fabric is off-white.

-top and bottom fabric content is 100% polyester

-corner ties to keep the insert in place

-zip enclosure

-machine washable with cold water, tumble dry on low

Luxe:

-heavier weighted fabric with a textured weave

-made in the US from start to finish (fabric, construction and print)

-raw color of the fabric on the top side is white- 100% polyester

-fabric on the underside is a 50% cotton 50% polyester blend, off-white

-machine washable with cold water, tumble dry on low

Shower Curtain

Do the shower curtains require a liner?

We do recommend using a liner with your DENY shower curtain. Check out our PVC-free liners in the Essentials Collection, or on the shower curtain product page where you can purchase these items together!

How do you hang the shower curtain?

Shower rings can be put through the buttonhole openings at the top of the curtain. Please note that shower rings are not included, but check out our rings in the Essentials Collection, or on the shower curtain product page where you can purchase these items together!

How do you wash the shower curtain?

All DENY shower curtains are machine washable. Wash them on cold and then tumble dry on low (or hang dry). Our curtains will not fade as you wash them.

Can I use a custom image? If so what are the file requirements?

Yes, you can use your own image. The image needs to be 5000 x 5000 pixels.

 

OTHER QUESTIONS

 

ANSWER

Payment

What type of payments do you accept?

We accept all major credit cards which include VISA, Mastercard, Discover and American Express.

Privacy Policy

How do I know my information is safe?

DENY Designs understands the importance of keeping personal information private. We use a wide array of electronic measures and devices to protect your personal data and credit card information.

Help

How can I get help if I need it?

Choice #1: Call us at 1.800.973.6091 Ext. 2
Choice #2: Email us at support@denydesigns.com. We will respond within 24 hours.

Modifying Art

Can you change color or orientation of an artists work?

Unfortunately we cannot. Our artists design pieces with very specific colors in mind, therefore we are not permitted to make changes ourselves.

Sale Item

Is the item I want going to go on sale soon?

Follow us on Facebook and Twitter to find out about special sales and promotions!