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Frequently Asked Questions

U.S. SHIPPING RATES:

Rates below apply to United States orders only for UPS Ground shipping.

ORDER TOTAL BEFORE TAX AND/OR DISCOUNTS

SHIPPING RATE (USD)

$0 - $89.99 $4.95 shipping
$90 - $129.99 $9.95 shipping
$130 - $249.99 $14.95 shipping
$250 - $349.99 $19.95 shipping
$350+ $24.95 shipping

 

This offer applies only to UPS ground shipping within the United States. Customers are responsible for all taxes and for all Rush Delivery upgrade fees for 2-Day Express and Next Day Delivery. DENY Designs reserves the right to alter or terminate this offer and to exclude merchandise from time to time. Void where prohibited by law.

 

CANADA SHIPPING RATES:

Rates below apply to Canadian orders only for DHL Express shipping.

ORDER TOTAL BEFORE TAX AND/OR DISCOUNTS

SHIPPING RATE (USD)

$0 - $129.99 $24.95 shipping
$130 - $249.99 $29.95 shipping
$250 - $349.99 $34.95 shipping
$350 - $499.99 $44.95 shipping
$500+ $54.95 shipping
This offer applies only to DHL Express shipping to Canada. Customers are responsible for any duties, taxes, and brokerage fees upon delivery. DENY Designs reserves the right to alter or terminate this offer and to exclude merchandise from time to time. Void where prohibited by law.

 

REST OF THE WORLD SHIPPING RATES:

Rates below apply to all other countries not listed above for DHL Express shipping.

ORDER TOTAL BEFORE TAX AND/OR DISCOUNTS

SHIPPING RATE (USD)

$0 - $129.99 $39.95 shipping
$130 - $249.99 $49.95 shipping
$250 - $349.99 $59.95 shipping
$350 - $499.99 $69.95 shipping
$500+ $89.95 shipping
This offer applies only to DHL Express shipping other countries not already listed. Customers are responsible for any duties, taxes, and brokerage fees upon delivery. DENY Designs reserves the right to alter or terminate this offer and to exclude merchandise from time to time. Void where prohibited by law.

 

GENERAL SHIPPING INFORMATION:

DENY Designs ships throughout the United States of America, as well as the rest of the WORLD! We use UPS for all United States orders, and DHL for international shipments. As each product is custom made to order we ask for 5-10 business days for production before an item ships, and expedited shipping does not affect production time. Please note that these times are estimates and certain products may ship faster or later than stated.

 

RETURN POLICY:

All DENY Designs products are 100% custom which means each product is manufactured at the time of the order! DENY always wants a happy customer so here is our return policy.

REASON FOR RETURN

SOLUTION

RETURN PROCESS

Item arrived damaged OR
I received the wrong item.

DENY will replace the damaged item with the correct item.

STEP ONE: Notify DENY Designs bycompleting this formwithin 30 calendar days of the original ship date. A photo of the damage/defect is required.
STEP TWO: DENY will email you a shipping label. You will need to print the label and tape it to your box for shipping.
STEP THREE: DENY will then send you the correct item after receiving the original one.

Unhappy with size, design or color

DENY will exchange for a different item or apply a return on your item.
(There is no exchange or return available on our Create Your Own products)

STEP ONE: Notify DENY Designs bycompleting this formwithin 30 calendar days of the original ship date.
STEP TWO: Ship your item back to DENY Designs using the provided mailing address when applying for your exchange or return (The mailing address is provided in the confirmation email once you have applied for an exchange or return). The customer is responsible for shipping costs to mail the item back to DENY Designs.
STEP THREE: DENY will either provide you with your store credit to select a new item, or refund your order once the original item has arrived safely at DENY Designs within 3 business days.

 *Returns/exchanges will not be accepted for wholesale orders. Contact your wholesale representative for more information.

CANCELLATION POLICY:

If you need to change or cancel an order, please contact the DENY Designs Support team ASAP. Cancellation requests can be accommodated up to 6 hours after the order has been placed. Since each product is made to order, we can't cancel an order or stop shipment after 6 hours.

 

FREQUENTLY ASKED QUESTIONS:

If you ask, we will answer. Here are some of the most popular questions.

PRODUCT

QUESTION

ANSWER

Duvet Cover (All sizes)

What is thread count on the cover?

There is no thread count as the duvet cover is not made of cotton. The duvet is made of a luxurious woven polyester fabric with a cozy poly-cotton underside.

Are pillow shams available for any of the duvet covers?

Standard pillow shams are not available but we do offer 26" x 26" pillows (Euro Sham size) found in the throw pillows section of the site.

How do you wash the duvet cover?

All DENY Designs duvet covers are dry clean only.

Can I use a custom image? If so what are the file requirements?

Yes, you can use your own image. The image needs to be 6000 x 6000 pixels.

Shower Curtain

Does it come with a plastic liner?

DENY shower curtains do not come with a plastic liner, though we do recommend using one with your DENY shower curtain. Check out our PVC-free liners in the Essentials Collection!

How do you hang the shower curtain?

Shower rings can be put through the buttonhole openings at the top of the curtain. Please note that shower rings are not included, but check out our rings in the Essentials Collection!!

How do you wash the shower curtain?

All DENY shower curtains are machine washable. Our curtains will not fade as you wash them.

Can I use a custom image? If so what are the file requirements?

Yes, you can use your own image. The image needs to be 5000 x 5000 pixels.

BlingBox

What are the dimensions of the BlingBox?

The BlingBox is 22 inches wide, 22 inches high, and 3 inches deep (when closed).

What is the BlingBox made of?

The BlingBox is made of 100% sustainable, eco-friendly flat grain Amber Bamboo. Our bamboo is manufactured without added formaldehyde and is FSC 100% certified.

How is the front cover attached to the box?

The BlingBox covers are steel and magnetized to the box so you can remove the covers as often as you want.

How many covers does the BlingBox come with?

The BlingBox comes with 1 front cover; however, customers can order additional covers on the DENY website whenever they wish.

Does the BlingBox come with a mirror?

Yes, the BlingBox has a full size mirror on the inside door.

How does the BlingBox hang on my wall?

The BlingBox attaches easily to your wall with an aluminum 'Z' bracket. The BlingBox arrives at your home with a bracket already attached to the back of the box so customers are only required to attach one bracket to the wall, which is included in the box. The wall bracket requires four screws, also included, and no power tools are needed. Customers can choose to attach the bracket to wall studs or not.

How much jewelry can the BlingBox hold?

The BlingBox holds over 300 pieces in all shapes and sizes.

Can I use a custom image? If so what are the file requirements?

Yes, you can use your own image. The image needs to be 3500 x 3500 pixels.

 

OTHER QUESTIONS

 

ANSWER

Payment

What type of payments do you accept?

We accept all major credit cards which include VISA, Mastercard, Discover and American Express.

Privacy Policy

How do I know my information is safe?

DENY Designs understands the importance of keeping personal information private. We use a wide array of electronic measures and devices to protect your personal data and credit card information.

Help

How can I get help if I need it?

Choice #1: Call us at 1.800.973.6091 Ext. 2
Choice #2: Email us at support@denydesigns.com. We will respond within 24 hours.

Modifying Art

Can you change color or orientation of an artists work?

Unfortunately we cannot. Our artists design pieces with very specific colors in mind, therefore we are not permitted to make changes ourselves.

Sale Item

Is the item I want going to go on sale soon?

Follow us on Facebook and Twitter to find out about special sales and promotions!