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DELIVERY SPEED:

As each product is custom made at the time of the order we ask for 3-4 weeks to make furniture products and 5-10 business days for all other products. Please note that these times are estimates and certain products may ship faster or later than stated. We do not offer other options for expedited shipping methods due to this production time.  

Once the products are complete and shipped, if you are within the US it will take 2-3 days on average for your order to be delivered. If your order is shipping internationally ship times vary by location. 

CANCELLATION POLICY:

Please note that we cannot add or delete items from any orders once they have been placed. If you need to cancel an order, please contact DENY Designs Support at support@denydesigns.com within 2 hours of order placement. As all of our goods are made to order we like to start making them right away so we can ship them to you ASAP. For this reason we may only accommodate cancellation requests within 2 hours of the order being placed.

Please note: If you no longer wish to receive the items, and we are unable to accommodate your cancellation request, that any refused shipments returned to us will be automatically restocked and subject to a 15% service fee. 

 

FREQUENTLY ASKED QUESTIONS:

If you ask, we will answer. Here are some of the most popular questions.

PRODUCT

QUESTION

ANSWER

Custom - Create Your Own Products
Can I use my own image on a product?
Yes! We offer the Custom - Create Your Own art for many of our products. Check out all the options here.

Our art team reviews each image submitted for "
Custom - Create Your Own" products to ensure they are of proper quality and will make for a beautiful print.

Duvet Cover (All sizes)

What is the thread count on the duvet cover?

The lightweight duvet cover is very comparable to a sheeting material and has a thread count of 300.

Are pillow shams available for any of the duvet covers?

Yes, standard pillow shams or King size shams are available in any quantity on the duvet cover product pages.

We also offer 26" x 26” throw pillows, which are the same size as a Euro sham. They can be found in the indoor throw pillow section of our site.

How do you wash the duvet cover?

All DENY Designs duvet covers are machine washable. We recommend washing on cold and drying on low heat. Make sure not to use an iron or other direct heat on your DENY Designs duvet cover.

Shower Curtain

Do the shower curtains require a liner?

We do recommend using a liner with your DENY shower curtain. Check out our PVC-free liners in the Essentials Collection, or on the shower curtain product page where you can purchase these items together!

How do you hang the shower curtain?

Shower rings can be put through the buttonhole openings at the top of the curtain. Please note that shower rings are not included, but check out our rings in the Essentials Collection, or on the shower curtain product page where you can purchase these items together!

How do you wash the shower curtain?

All DENY shower curtains are machine washable. Wash them on cold and then tumble dry on low (or hang dry). Our curtains will not fade as you wash them.

 

TOPIC 

 QUESTIONS

ANSWER

Discount Codes
Can discount codes be combined?
Unfortunately, no. Only one coupon code per order may be applied.

(i.e. If you have a 10% off code and a 20% off code you can use one or the other, however they may not be combined to equal 30% off)
Multiple Orders Can 2 or more orders be combined for shipment? Unfortunately, no. All DENY Designs' products are made at the time the order is placed and there is not a way for us to combine seperate orders for one shipment. 

Payment

What type of payments do you accept?

We accept all major credit cards which include VISA, Mastercard, Discover and American Express.

Privacy Policy

How do I know my information is safe?

DENY Designs understands the importance of keeping personal information private. We use a wide array of electronic measures and devices to protect your personal data and credit card information.

Help

How can I get help if I need it?

Call us at 1.800.973.6091 Ext. 2
Email us at support@denydesigns.com. We will respond within 24 hours.

Modifying Art

Can you change color or orientation of an artists work?

Unfortunately we cannot. Our artists design pieces with very specific colors in mind, therefore we are not permitted to make changes ourselves.

Sale Item

Is the item I want going to go on sale soon?

Follow us on Facebook and Twitter to find out about special sales and promotions or sign up fro our mailing list!