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Returns & Exchanges

Bummer! We sure are disappointed that you are unhappy with your purchase. Let’s hope we can make lemonade out of these lemons!

All DENY Designs products are 100% custom which means each product is manufactured at the time of the order! Create Your Own products, Alternative Down Comforter Inserts, Cell Phone Cases, Prints, Fabric by the Yard, and Sample Sale items are not eligible for a return or exchange at anytime. There will be a 30% restocking fee for all returned/exchanged desks. Returns/exchanges will not be accepted for wholesale orders; contact your wholesale representative for more information. See our policies below for all items eligible for return/exchange.

 

To get started on your return/exchange request, please read the information below and fill out the form at the bottom of this page.

REASON FOR RETURN

SOLUTION

RETURN PROCESS

Item arrived damaged.
I received the wrong item.

DENY will replace the damaged item with the correct item.

STEP ONE: Notify DENY Designs by completing the form below within 30 calendar days from the original ship date. A photo of the damage/defect is required.

STEP TWO: DENY will email you a return shipping label. You will need to print the label and attach it to your box for shipping.**Please include your packing list with your returned item**

STEP THREE: DENY will then send you the correct item after receiving the original one.

Unhappy with size, design or color

DENY will exchange for a different item or apply a return on your item.
(There is no exchange or return available on our Create Your Own products)

STEP ONE: Notify DENY Designs by completing the form below within 30 calendar days from the original ship date.

STEP TWO: Ship your item back to DENY Designs using the provided mailing address when applying for your exchange or return (The mailing address is provided in the confirmation email once you have applied for an exchange or return). The customer is responsible for shipping costs to mail the item back to DENY Designs.
**Please include your packing list with your returned item**

STEP THREE: DENY will either provide you with store credit to select a new item or refund your order within 3 business days of receiving your returned item. *Please note that you will receive an email from DENY Designs on the status of your return/exchange.

PLEASE FILL OUT THE FORM BELOW FOR YOUR RETURN/EXCHANGE REQUEST: